Manage returns with Zipnova and take care of after-sales service
Centralize returns, exchanges, and complaints with full traceability. Streamline after-sales service, keep your customers informed, and regain operational control by eliminating disjointed processes..
Centralize returns and complaints into a single workflow
Manage returns from a single platform.
Offer simple options for your customers to return items
Offer your customers an easy way to return items using any carrier in the network.
Specify where to receive each return
Set the location where you want to receive returns.
Make the process easier for your customers
Keep your customers informed at every stage of the process. Offer them our step-by-step guide for preparing and shipping returns.
Track after-sales service with traceability
Easily monitor and optimize your returns process.
Considerations
Zipnova lets you create reverse logistics shipments to manage returns, regardless of the reason for the return.
Returns can only be created for shipments that were originally shipped by Zipnova.